Year in Review 2019

Year in Review 2019

Why Manulife

  • No.1 Customer Satisfaction Insurance Brand* in Hong Kong
  • No.1 Brand Advocacy for Hong Kong Insurance Sector#
  • No.1 MPF scheme sponsor in Hong Kong^
  • 123 years in Hong Kong offering comprehensive product range: Individual, group life and health plans, MPF, mutual funds and wealth management solutions
  • A leading Canada-based financial services group, publicly-listed on the Toronto, New York, Philippine and Hong Kong stock exchanges

* YouGov Brand Tracking (full year 2019)

# YouGov BrandIndex 2020 Brand Advocacy Rankings

^ Based on market share in terms of assets under management by scheme sponsor. Source: Mercer MPF Market Shares Report as at September 30, 2020

Manulife Investment Overview
Global investment is what we do to create sustainable value for you

Canada's first Prime Minister, Sir John A. MacDonald, was the company's first President

We know health and retirement are uncompromised priorities for Hong Kong people, which is why they are our top focuses. Working alongside customers for over 120 years, we have gained insights and expertise to help people make decisions easier – decisions that motivate them to think ahead about their wellbeing and retirement life.
Damien Green

Chief Executive Officer, Manulife Hong Kong and Macau

Performance Highlights

Annualized Premium
Equivalent (APE) sales
Assets under management
and administration
Core earnings
No. of customers
about 2.3M

“Around 1 in 3 people in Hong Kong are our customers” *

No. of agents
Percentage changes: 2019 vs 2018
All figures as at December 31, 2019
*Calculated based on the provisional Hong Kong population figure of 7.5M as at end of 2019 posted by the Census and Statistics Department of HKSAR

Claims Figures

Payments to CustomersFor insurance, the claims procedure is the moment of truth highlighting the value of protection.
In 2019, Manulife paid out more than HK$3.3 billion in total under individual insurance claims.
Hospital Claims
Total Amount paid
Critical Illness Claims
Total Amount paid
Accident Claims
Total Amount paid
Death Claims
Total Amount paid

Business Highlights

Tax-deductible Trio As your health and retirement expert, Manulife aspires to make your decisions easier and lives better. In 2019, we were among the first to launch a full suite of tax-deductible solutions tailored to provide customers with enhanced protection, greater financial security and new tax benefits. We are one of the few insurers to provide all three tax-deductible solutions in Hong Kong. These include:

Making choices with lifelong benefits


Successful planning strategies for retirement income


Providing simple, convenient experiences anytime, anywhere

Corporate Social Responsibility

Building healthy communities with everything we do

Manulife launched an integrated consumer campaign that makes the benefits of tax-deductible solutions easy to understand

Professional Advisors

The award-winning team you can count on

Company Recognition

Gold Award in
  • Hong Kong Insurance Company Category for 16 consecutive years
  • Provident Fund category for 8 straight years
  • Excellence Awards (Product Innovation, Retirement Plan)
  • Outstanding Awards (Critical Illness, Annuity Plan)
  • Outstanding MPF/Employees’ Benefit Product/Service award
  • Top three for “Outstanding Integrated Marketing Strategies” and “Most Innovative Product/Service – Life Insurance (Health)”
  • “Outstanding Voluntary Health Insurance Scheme” award
  • Best Voluntary Health Insurance Product
  • Best Innovative Product
  • Best Investment-linked Life Insurance Product
  • Best MPF Scheme Provider
  • Best Retirement Plan
  • Six Best Performer awards and five Outstanding Performer awards in the MPF category
  • Outstanding Annuity Product Award
  • Outstanding Investment-Linked Life Product Award
  • Outstanding Voluntary Health Insurance Scheme Award
Top prizes in
  • QDAP (Qualifying Deferred Annuity Policy)
  • VHIS (Voluntary Health Insurance Scheme)
  • MPF Services
  • Critical Illness Cover
  • Savings Plans
  • Award of Excellence in Pension and MPF Management
  • MPF People’s Choice Award
Accolades in
  • Good Governance
  • Best Employer Servicing
  • Socially Responsible
  • Mandatory Provident Fund (MPF) category award (8th time)
  • Insurance Company (Medical) category award (2nd time)
  • Greater Bay Area Insurance Services (Hong Kong) category